How much does it cost to use Turbo Tax?
TurboTax changed how it categorized its options for online filing, which looked to many users like a price-hike. A $20 “basic” return was gone. The $30 “deluxe” package no longer worked for filers with stock or mutual fund sales. Customers who’d been using “deluxe” for years discovered they needed to upgrade to the $50 “premier” package. Faced with a $20 charge after spending hours entering their tax information, many just forked over the up-charge.
TurboTax apologized and is offering deluxe buyers $25. “While we made the best long-term decision, our good intent was not matched with good execution,” says Julie Miller, a spokeswoman for Intuit Inc., which owns TurboTax.
What it didn’t apologize for was the fact that the reclassification simply makes it harder to compare prices. The three major players online – TurboTax, H&R Block and low-cost TaxACT – each divide their tax prep services into different buckets. Here’s how it breaks down.
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